Nurse Liaison Specialist

2 weeks ago

Buffalo, New York, United States CareCentrix Full time
Job Summary

We are seeking a highly skilled and experienced Registered Nurse to join our team as a Nurse Liaison. In this role, you will play a critical part in shaping the future of healthcare by working closely with patients, families, and healthcare providers to ensure seamless transitions from acute to post-acute care.

Key Responsibilities
  • Conduct face-to-face outreach with patients and families to introduce the Post-Acute Care program and develop a discharge plan of care.
  • Collaborate with hospital clinicians, patients, and families to coordinate post-acute care services and ensure a smooth transition to home or facility.
  • Manage and influence the transition of assigned Post-Acute Care patients from acute care settings to SNF, IRF, LTACH, or home settings.
  • Help coordinate orders for home health and other post-acute care services.
  • Communicate with referral sources to advise and relay updates to the appropriate individuals.
  • Partner closely with the PAC Medical Director to review discharge plans and length of stay status to ensure optimal outcomes.
  • Document all interactions, problems, goals, and interventions to meet documentation guidelines.
  • Work closely with home health agencies and post-acute providers to ensure a smooth transition to home or facility with appropriate services.
  • Act as a clinical resource for unlicensed staff, providing clinical expertise and help with referral source directives, clinical questions, and issues.
  • Communicate facility or market-level trends related to census, diagnosis, barriers to discharge, and social determinants of health factors for your market population.
  • Participate in ongoing quality assessment and improvement activities, performance data collection, analysis, operational process activities, and prepares reports.
  • Assist the team in implementing and maintaining standardized operational processes to ensure compliance with company policies, legal requirements, and regulatory mandates.
Requirements
  • A current and unrestricted Registered Nurse license.
  • A minimum of five years of RN experience, preferably with a geriatric population.
  • Expertise in Utilization Management and knowledge of URAC & NCQA standards.
  • Broad knowledge of healthcare delivery/managed care regulations, contract terms/stipulations, prior utilization management/case management experience, and governmental home health agency regulations.
  • Negotiation, communication, influencing, problem-solving, and decision-making skills.
  • High-level clinical knowledge, communication, customer service, and problem-solving skills, as well as the ability to effectively interact with all levels of management and a highly diverse clientele.
  • Excellent communication, organizational, interpersonal skills, and the ability to effectively manage and prioritize tasks.
What We Offer
  • A comprehensive benefits package, including Health, Dental, and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
  • Bonus Incentives, Generous PTO, 401K Savings Plan, Paid Parental Leave, free on-demand Virtual Fitness Training, and more.
  • Advancement Opportunities, professional skills training, and tuition/exam reimbursement.
  • PayActiv - access earned income in between paychecks.
  • Walgreens Discount - receive up to 25% off eligible items.
  • A great culture with a sense of community.

CareCentrix maintains a drug-free workplace.

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