Nurse Liaison Specialist

6 hours ago

Buffalo, New York, United States Ubiquity Inc. Full time
Job Title: Nurse Liaison

We are seeking a highly skilled and experienced Nurse Liaison to join our team at Ubiquity Inc. As a key member of our healthcare team, you will play a critical role in shaping the future of healthcare by providing expert resource management, utilization review, and compassionate patient care.

Job Summary:

The Nurse Liaison will be responsible for an assigned caseload at acute and post-acute care facilities, conducting in-person outreach with patients to introduce the Post-Acute program. You will gather patient demographics, collaborate with hospital clinicians, patients, and their families to develop a discharge plan of care, and coordinate post-acute care services.

Key Responsibilities:
  • Determine the optimal site of care for patients post-hospital discharge in collaboration with hospital discharge planners, case managers, and hospitalists.
  • Manage and influence the transition of assigned Post-Acute Care patients from acute care settings to SNF, IRF, LTACH, or home settings using face-to-face and/or telephonic outreach.
  • Facilitate home health physician orders for home care upon a patient's discharge to home.
  • Contact referral sources to advise and relay updates to the appropriate individuals.
  • Partner closely with the PAC Medical Director in reviewing discharge plans and length of stay status to ensure optimal outcomes.
  • Communicate customer service/provider issues to supervisor for logging and resolution.
  • Engage and coach patients/caregivers for performing standard assessments, patient care plans, and document progress in the HomeBridge platform.
  • Document all interactions, problems, goals, and interventions to meet documentation guidelines.
  • Work closely with the home health agency nurse to facilitate education and adherence to establish healthcare goals and care plans.
  • Act as a clinical resource for unlicensed staff, providing clinical expertise and help with referral source directives, clinical questions, and issues.
  • Participate and contribute to ongoing quality assessment/improvement activities, performance, data collection, analysis, operational process activities, and prepares reports.
  • Assist the team in implementing and maintaining standardized operational processes to ensure compliance with company policies, legal requirements, and regulatory mandates.
Requirements:
  • Current and unrestricted Registered Nurse license.
  • Minimum of five years RN experience, preferably with a geriatric population.
  • Expertise in Utilization Management and knowledge of URAC and NCQA standards.
  • Broad knowledge of healthcare delivery/managed care regulations, contract terms/stipulations, prior utilization management/case management experience, and governmental home health agency regulations.
  • Negotiation, communication, influencing, problem-solving, and decision-making skills.
  • High-level clinical knowledge, communication, customer service, and problem-solving skills, as well as the ability to effectively interact with all levels of management and a highly diverse clientele.
  • Excellent communication, organizational, and interpersonal skills and the ability to effectively manage and prioritize tasks.
What We Offer:

At Ubiquity Inc., we offer a comprehensive benefits package, including health, dental, and vision with HSA employer contributions and dependent care FSA employer match. We also offer generous PTO, 401K savings plan, paid parental leave, free on-demand virtual fitness training, and more. Our company culture values advancement opportunities, professional skills training, and tuition reimbursement, making us a great place to grow your career.

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