Customer Service Representative

2 weeks ago


Fresno, California, United States Altium Packaging LLC Full time
Job Summary:
As a Customer Service Representative at Altium Packaging LLC, you will be responsible for providing exceptional customer service and support to our clients. Your primary goal will be to resolve customer inquiries and issues in a timely and professional manner.

Key Responsibilities:
• Respond to customer inquiries via phone, email, or other communication channels
• Analyze customer service needs and refer to other departments as necessary
• Utilize customer relationship management software to record activities and research product information
• Maintain accurate records and reports of customer interactions
• Collaborate with internal teams to resolve customer issues and improve overall customer experience

Requirements:
• Prior customer service experience is required
• High school diploma or equivalent is necessary
• Knowledge of MS Office is required
• Ability to work in a fast-paced environment and meet deadlines
• Excellent communication and problem-solving skills

What We Offer:
• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Altium Packaging LLC is an Equal Opportunity Employer:
We are committed to creating a diverse and inclusive workplace that values and respects all employees. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.

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