Front Office Manager

5 days ago


Coronado, California, United States Loews Coronado Bay Resort Full time
Job Overview

At Loews Coronado Bay Resort, we're seeking a highly skilled and experienced Front Office Supervisor to oversee daily agent activities at the front desk. As a key member of our team, you will be responsible for ensuring all Team Members adhere to company standards, interact with guests, and handle their requests.

This is a fantastic opportunity to provide exceptional service, exceed guest expectations, and promote teamwork skills. If you have excellent communication skills, a passion for delivering outstanding customer service, and experience in property management, we'd love to hear from you

Key Responsibilities:

  • Coordinate quality, efficiency, and safe operations of the Front Office department
  • Evaluate occupancy flow patterns to ensure proper department coverage and service levels
  • Supervise Overnight Front Office Team Members and maintain open lines of communication with other departments
  • Develop Overnight Front Desk Agents and Star Service Operators
  • Maintain a clean and organized Back Office area and equipment

Requirements:

  • Bachelor's Degree in Hospitality Management or related field
  • Minimum two years' experience as a Front Desk Agent at a comparable quality property
  • Excellent communication, guest service, and technical skills
  • Able to work a flexible schedule, including weekends and holidays

We offer a competitive salary range of $21.80 to $27.25 per hour, depending on experience, as well as a comprehensive benefits package.



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