Front Desk Representative
4 weeks ago
Hotel Front Desk Agent Role
We are seeking a skilled Hotel Front Desk Agent to provide exceptional guest service and manage all aspects of their accommodation at Holiday Inn Express Durango.
Responsibilities
- Register guests, manage reservations, and provide information about rooms, rates, and amenities.
- Perform check-in and check-out tasks, and liaise with housekeeping staff to ensure rooms are clean and tidy.
- Respond to clients' complaints in a timely and professional manner.
- Upsell additional facilities and services when appropriate.
- Maintain updated records of bookings and payments.
Requirements
- Work experience as a Hotel Front Desk Agent, Receptionist, or similar role.
- Experience with hotel reservations software, like OPERA PMS.
- Understanding of how travel planning websites operate, like Booking and TripAdvisor.
- Customer service attitude and excellent communication and organizational skills.
About Us
Holiday Inn Express Durango is a leading hotel chain committed to providing exceptional guest experiences.
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