North America Regional Customer Director

3 weeks ago


Hollywood, Florida, United States Brunswick Full time

About the Role:

We are seeking a highly skilled and experienced Customer Success Manager to join our team at Brunswick. As a key member of our customer success team, you will be responsible for leading the regional customer team to deliver exceptional customer experiences across Partner Success, Direct Sales, Technical Support, and Service Technician.

You will serve as a liaison between the regional team and global stakeholders, providing feedback on regional needs and priorities. This role requires strong communication, collaboration, and problem-solving skills to ensure seamless execution of regional and global projects and initiatives. You will also be accountable for regional KPIs and hold the team accountable for individual KPIs.

Key Responsibilities:

  • Act as a liaison between the regional team and global stakeholders
  • Roll out regional and global projects and initiatives with the customer team
  • Work with global and local stakeholders to provide training for the regional customer team
  • Accountable for regional KPIs and team performance

Requirements:

  • 5+ years of customer support and/or customer management experience or similar role
  • College coursework or degree
  • Experience with CRM and ERP systems
  • Previous experience in watersport/boating industry preferred
  • Microsoft Office proficiency
  • Strong communication, collaboration, and problem-solving skills
  • Team player mentality
  • Customer-centered approach

About Brunswick:

Brunswick is a global leader in the marine industry, committed to innovation and delivering exceptional customer experiences. We offer a competitive salary range of $85,000 - $110,000 per year, depending on experience, as well as a comprehensive benefits package, including health insurance, 401(k) plan with company match, paid time off, and more.



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