Cruise Line Customer Support Agent

14 hours ago


Hollywood, Florida, United States Carnival Cruise Line Full time
About the Role:
Cruise Line Customer Support Agent for Carnival Cruise Line. Estimated Salary: $45,000 - $60,000 per annum. We are seeking a skilled customer service professional to join our team as a Cruise Line Customer Support Agent. The successful candidate will be responsible for providing exceptional customer service to guests and travel advisors from Australia and New Zealand.

Key Responsibilities:
- Handle incoming calls from guests and travel advisors experiencing technical issues with Carnival website, Travel Agent Portal, and other cruise-related systems.
- Provide support throughout the booking process until departure date, answering any questions or concerns guests may have.
- Troubleshoot technical issues and escalate to IT via opening service cases when necessary.
- Participate in ongoing feedback and coaching sessions, contributing to team meetings and on-going training.
- Answer shore excursion questions not listed online, comparing options based on guest preferences.

Requirements:
- High school diploma or equivalent required.
- 1+ year of customer service experience, preferably in a hospitality industry or contact center.
- Must be able to work the hours of 5pm-4am, with two schedules offered.

About Us:
Carnival Cruise Line is the most popular cruise brand in North America, operating a fleet of ships designed to provide safe, fun, and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions, fostering an environment of inclusion, trust, and openness.

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