Client Service Representative

3 weeks ago


Pasadena, California, United States Sparrows Nest Full time
Job Summary

We are seeking a highly skilled and customer-focused Client Coordinator to join our team at Sparrow's Nest. As the primary point of contact for our guests, you will be responsible for providing exceptional service, ensuring seamless communication, and driving customer satisfaction.

Key Responsibilities
  • Schedule Management: Efficiently schedule, confirm, and guarantee appointments according to company protocols, while managing waitlists to minimize downtime.
  • Client Communication: Provide thorough explanations of our services to maximize sales and optimize customer satisfaction, ensuring a memorable and satisfying experience for every guest.
  • Point of Sale Operations: Perform sales transactions, create and manage Point of Sale data, and maintain high standards of accuracy.
  • Facility Maintenance: Help maintain a beautiful and clean physical environment in public areas of the spa, ensuring a welcoming atmosphere for our guests.
  • Team Collaboration: Facilitate effective workflow for internal customers, including laundry support, and participate in general and team meetings to drive business success.
Requirements
  • Customer Service: Friendly, positive attitude and excellent communication skills to provide exceptional service to our guests.
  • Technical Skills: Basic computer skills and ability to learn our software application.
  • Schedule Flexibility: Ability to work a flexible schedule, including evenings and weekends, to meet the needs of our guests.
  • Physical Demands: Ability to stand for 20% of the workday, sit for 30%, and perform other physical demands as outlined in the job description.


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