Customer Service Representative

6 days ago

Pasadena, California, United States Survitec Full time

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at Survitec. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and building lasting relationships with our clients.

Key Responsibilities:

  • Process quotes and orders, including custom and special orders, and coordinate with relevant teams to ensure timely fulfillment.
  • Collaborate with supply chain teams to fulfill special requirements, locate products and part numbers, and provide availability information.
  • Respond to complex customer inquiries, providing advanced product and service information.
  • Proactively engage with customers to foster new connections and deepen existing relationships.
  • Promptly address and resolve complex customer issues and escalations, securing managerial approvals when necessary.
  • Plan and schedule follow-up actions, input relevant information into the CRM system, and ensure quality data.
  • Provide sales information, including price lists and promotional details, track promotions and limited stock availability, and continuous follow-up until delivery.
  • Adhere to Survitec policies, procedures, and relevant regulatory codes, obtaining authorizations for any exceptions.
  • Stay informed about relevant technology, industry regulations, and best practices, and participate in training and development activities as required.

Requirements:

  • Excellent customer service skills and ability to build strong relationships.
  • Comfortable working in a fast-paced environment and adapting to shifting demands.
  • Strong analytical skills for solving complex problems.
  • High School Degree required, with proven independent work experience.
  • Fluent in English and Spanish (written and spoken), with marine industry experience a plus.

Why Survitec:

  • Professional development opportunities.
  • Additional day off to celebrate your birthday.
  • Company Anniversary Holiday Benefit.
  • Gift card vouchers upon reaching 5 years of service.
  • Employee Assistance Programme.
  • Workplace Reward & Recognition scheme.
  • Health, Dental, Long-Term Disability and Life Insurance Cover.
  • Retirement Benefit.
  • Bi-weekly Pay Date.
  • 10 fully paid statutory holidays.
  • Up to 80-160 hrs annual leave (Depending on length of service).

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