Customer Service Supervisor

2 weeks ago

Anaheim, California, United States Jabil Full time
Job Summary

Jabil is seeking a highly skilled Customer Service Supervisor to lead and administer the Customer Service function within our Anaheim, CA facility. As a key member of our team, you will be responsible for managing, supporting, and ensuring the highest level of customer service is an everyday practice.

Key Responsibilities
  • Manage customer issues and coordinate effective responses and resolutions in an efficient and prioritized manner.
  • Lead and direct resources as needed to work toward customer issue resolution, using the Customer Service Database and other knowledge resources as required.
  • Quote costs for Field Service Engineer travel for onsite customer support visits, including determining suitable hotel, flight, and car rental choices.
  • Maintain customer network and management registrations as required.
  • Identify sales opportunities for parts/assemblies and services, develop quotes for the part and/or service, submit to the customer after internal approval.
  • Coordinate with Business Managers to ensure CSA is giving support to customers.
  • Lead meetings as required to ensure effective coordination between support resources to accomplish the customer support requirement.
  • Establish and maintain positive relationships with customers, through effective support, personal contact, and capturing their issues and concerns.
  • Provide training and mentoring to the rest of the organization on the need for, and applicable techniques of effective customer support.
  • Monitor trends in key parts, processes, and functions and report to the appropriate part of the organization to enable effective risk/opportunity management.
  • Prepare and present weekly customer support summary to Site organization including open issues, spare orders, and warranty/rework status.
Requirements
  • Exceptional interpersonal skills required, with demonstrated ability to build and maintain teamwork, and to work with customers up to and including the VP level.
  • Technical knowledge and experience with robotic automation products strongly preferred.
  • Ability to effectively present information and respond to questions from groups of managers, clients, and customers.
  • Advanced problem-solving and decision-making skills.
  • Familiarity with SAP systems management is strongly preferred.
  • Proficient use of personal computers, Microsoft Office (Excel, Word and PowerPoint, Teams) and e-mail skills required.
  • Advanced reading, writing, and math skills.
Education and Experience
  • Bachelor's degree or equivalent preferred.
  • 2 - 3 years experience in a relevant field, including at least 2 years in a lead role.
  • Or a combination of education, experience, and/or training.
What We Offer

Jabil offers a competitive salary range of $75,700 - $136,259, as well as a short-term incentive based on performance. In addition, we offer benefits to enhance your health, wealth, and resilient self, including medical, dental, and vision insurance plans; 401(k) retirement plan and employee stock purchase plan; and paid time off.

We are an equal opportunity employer and consider qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

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