Licensing and Operations Coordinator
2 weeks ago
We're on a mission to revolutionize healthcare, making it faster and more accessible than ever before. As a key member of our team, you'll play a pivotal role in ensuring compliance, managing operational efficiency, and supporting our patient-facing teams.
About the RoleThis is an exciting opportunity to join a rapidly expanding digital health environment. As a detail-oriented and highly motivated Licensing & Operations Coordinator, you'll oversee and manage the prescriber licensure of our Physicians and Nurse Practitioners, ensuring compliance with applicable states and accuracy of details. You'll also research and update protocols for licensure requirements, interact with state licensing boards, and assist with regular license audits.
Key Responsibilities- Manage staff rotas/scheduling to ensure optimal team coverage across multiple clinical areas
- Proactively solve resource gaps, monitor daily performance metrics, and adjust resources to optimize operations
- Ensure accurate record-keeping, including team timesheets and regulatory compliance
- Support patient-facing teams with onboarding, non-clinical queries, and managing audits and training requirements for clinicians
- Drive service improvement projects and work on enhancing the overall patient experience
- Prior experience in a clinical licensing coordination role
- Familiarity with state licensing boards and clinical compliance requirements
- Strong verbal and written communication skills, capable of interacting effectively with stakeholders at all levels
- Self-starter with the ability to work independently, thrive in a fast-paced environment, and adapt quickly to changing priorities
- Extremely detail-oriented, analytical, and organized, with excellent time management skills
- Proficiency in Google Suite or Microsoft Office tools
- Ability to work independently and manage responsibilities across multiple US timezones
We're a diverse team of engineers, scientists, clinical researchers, physicians, pharmacists, marketeers, and customer care specialists committed to our mission of improving healthcare for everyone. We offer a range of benefits, including generous equity allocations, 12 days of Paid Time Off, private medical insurance, and enhanced parental leave.
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