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Medical Scheduler and Receptionist

2 months ago

Wilmington, Delaware, United States PrideStaff Full time
Job Title: Dental Front Desk/Scheduler

Location: Wilmington, DE

Schedule: Full-Time, Monday - Friday, 8:00AM - 5:00PM

Pay Rate: $20/hour

Job Summary

Under the direct supervision of the Chief Operating Officer, the incumbent manages the patient schedules, appointments and provider schedules as well as other medical administration assistance to the medical providers and must speak Spanish fluently. They will register patients meeting all UDS and HRSA guidelines and direct to the appropriate person for programs available.

The incumbent will provide outstanding customer service to all patients. This position will also assist in the statistical data gathering and program indicator monitoring required by regulatory agencies.

Responsibilities
  • Front Desk Duties: Greets patients in a friendly, pleasant manner, performs insurance verification, patient check-in/check-out, reminder calls, and patient scheduling.
  • Translation Services: Utilizes available foreign language skills to translate for patients when necessary.
  • Confidentiality: Adhere to policies and procedures for maintaining the confidentiality of medical records to HIPAA.
  • Health Information: Provides a variety of health-related information to patients with the direction from the provider.
  • Phone and Patient Flow: Answers the telephone in a courteous and timely manner, and directs calls to the appropriate person, monitors patient flow, and monitors patient wait time.
  • Other Duties: Performs other duties as assigned.
Key Performance Indicators
  • Provider Satisfaction
  • Patient Satisfaction
  • Patient Census
Qualifications

Qualified applicants must have a high school diploma or GED. Knowledge of, or ability to effectively learn the medical center's EMR is mandatory. The position encompasses a number of duties, therefore, the incumbent must be skilled in effective patient communication both written and oral, proper medical record-keeping in an ambulatory health care facility, medical terminology, in addition, the incumbent must know or be willing to learn insurance verification, etc. Must have stellar customer service skills. The incumbent must speak Spanish fluently.

  • Schedule Appointments: Inform the caller of items to bring to appointment (including insurance card, medications, office visit fee, and verification of income - if applicable), remind the caller to arrive 15 to 30 minutes before the scheduled appointment to complete paperwork, remind the caller of cancellation/no show policy, answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
  • Liaison Services: Direct calls to other departments as needed, assist other staff when Spanish-English translation is needed, use sound judgment in handling calls, especially with upset patients, and understand when to escalate calls to physicians/practice manager/triage nurse.
  • Service Patients: Make reminder calls, make calls to reschedule appointments, and provide assistance with mailings and other projects as call volume permits.
Working Conditions

This is an hourly position and the incumbent is regularly scheduled to work forty (40) hours per week, distributed over the medical center's usual hours of operation. However, it can be anticipated that some assignments will necessitate extended hours.

Employee has direct exposure to blood or body fluids, infectious diseases, puncture wounds, and workplace violence. Use of gloves, gowns, masks, and goggles required as stated in standard procedures.

The individual will have access to the patient records. Professionalism and confidentiality must be maintained at all times.