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Technical Support Specialist
2 months ago
We are seeking a highly skilled Technical Support Specialist to join our team at Infor Softwares. As a key member of our support team, you will play a critical role in delivering exceptional customer experiences.
Key Responsibilities:- Provide expert technical guidance to customers, resolving complex issues and ensuring seamless product usage.
- Convey customer feedback to product development teams, driving product improvement and innovation.
- Assist in testing new product versions, verifying compatibility and reporting any anomalies to development teams.
- Perform complex bug verification, source code fixes, release testing, and beta support for assigned products.
- Design, implement, and maintain product modules/sub-systems or lower-level issues of multiple products.
- Retrofit code fixes for base issues into customer environments.
- Establish technical proficiency in design, implementation, and unit testing.
- Bachelor's degree in Computer Science or Business, or equivalent technical training and/or work experience.
- Proficiency in.Net technologies, SQL server, tracing, and understanding of logs.
- Knowledge of ERP manufacturing concepts, Time and Attendance solutions, or shop floor automation is desired.
- Experience with scripting, debugging code, and configurations is desired.
- Excellent writing, editing, interpersonal, and communication skills.
We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from talented individuals who share our values and are passionate about delivering exceptional customer experiences.
