Restaurant Operations Manager
3 weeks ago
Job Summary:
The Shift Leader is responsible for ensuring exceptional customer service and maintaining company standards in product and facility specifications. This role involves driving excellence in customer service, reviewing food handling procedures, and assessing operational processes.
Key Responsibilities:
- Maintains fast, accurate service, positive guest relations, and ensures products are consistent with company quality standards.
- Conducts periodic food safety audits and provides ongoing coaching and feedback to crew on customer service, product quality, and speed of service.
- Shares with the Management team day-to-day responsibility for cash procedures, conducts daily inventory, and sets up daily control sheets.
- Reviews facility and equipment readiness, monitors inventory, food preparation, and order fulfillment to ensure adherence to company standards.
- Monitors speed with service (SWS) performance and resolves bottlenecks to achieve SWS goals.
- Provides ongoing coaching and feedback for crew employees and provides "hands-on" training for crew in Learning Zone.
Requirements:
The ideal candidate will have excellent communication and leadership skills, with the ability to work effectively in a fast-paced environment. They will be responsible for maintaining a positive and productive work environment, ensuring that all team members are equipped to provide exceptional customer service.
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