Client Service Representative

4 weeks ago


Spring Hill, Florida, United States VCA Animal Hospitals Full time
About VCA San Francis Animal Hospital

We are a 5-doctor full service veterinary hospital offering primary care, illness care, surgery and dentistry located in Spring Hill, FL.

Our mission is to provide the highest standard of medicine and client service to our patients and their owners.

Job Summary

We are seeking an experienced Client Service Representative to join our team full-time.

The ideal candidate will be highly professional, personable, and able to provide exceptional customer service to our clients and their pets.

Key Responsibilities
  1. Provide exceptional customer service to clients and their pets
  2. Schedule and confirm appointments
  3. Place outbound calls for follow-ups and reach out to prospective clients
  4. Present and explain fees, including processing payments
  5. Recommending, selecting, and obtaining products and services, including prescriptions
  6. Answer questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care
  7. Manage medical records, charts, reports and correspondence
  8. Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times
Why Work with Us?

We offer a competitive compensation package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more.

We are proud to be an Equal Opportunity Employer - Veterans / Disabled.



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