Veterinary Client Support Specialist

2 weeks ago


Richmond, Virginia, United States BluePearl Specialty + Emergency Pet Hospital Full time
Position Overview

BluePearl Specialty + Emergency Pet Hospital is seeking dedicated Veterinary Receptionists to join our compassionate team.

Work Schedule

Sunday, Monday, Tuesday, from 12 PM to 12 AM.

Compensation

Hourly wage starting at $27.00, with potential for growth based on experience and progression through our CareerTrax leveling system.

Key Responsibilities
  • Be the first point of contact for clients entering our facility, ensuring they receive the utmost care and attention.
  • Maintain a calm and empathetic demeanor in emotionally charged situations.
  • Greet clients warmly, making friendly eye contact to create a welcoming atmosphere.
  • Assess each client's unique needs and their pet's condition upon arrival.
  • Differentiate between emergency situations and standard visits effectively.
  • Handle non-patient inquiries and direct them to the appropriate team member.
  • Confirm appointments in advance, providing clients with accurate preparation information for their pets.
  • Offer emotional support and resource materials to clients during difficult times.
  • Act as a liaison between clients and service agencies during the handling of pet remains, ensuring a respectful and thorough process.
Qualifications

We are looking for individuals who are compassionate listeners and possess strong interpersonal skills.

Benefits
  • Trupanion pet insurance and discounts on pet treatments, procedures, and food for associates.
  • Opportunities for professional growth through talent development programs and leadership workshops.
  • Annual continuing education allowance and access to training resources.
  • Support from a regional licensed social worker to promote a healthy lifestyle in a fast-paced environment.

BluePearl is committed to fostering a diverse workplace where all individuals are treated with respect and dignity. We are an equal opportunity employer.



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