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Veterinary Client Support Specialist

2 months ago


Richmond, Virginia, United States BluePearl Specialty + Emergency Pet Hospital Full time
Position Overview

BluePearl Specialty + Emergency Pet Hospital is seeking dedicated Veterinary Receptionists to join our compassionate team.

Schedule

Work hours include Sunday, Monday, and Tuesday from 12 PM to 12 AM.

Compensation

The starting pay is $27.00 per hour, which may vary based on experience and progression through our CareerTrax leveling system.

Key Responsibilities
  • Be the first point of contact for clients entering our facility, ensuring they receive the utmost care and attention.
  • Maintain a calm and empathetic demeanor in emotionally charged situations.
  • Greet clients warmly and establish friendly eye contact as they arrive.
  • Assess each client's unique needs and their pet's condition upon arrival.
  • Distinguish between emergency situations and standard visits.
  • Handle non-patient inquiries and direct them to the appropriate team member.
  • Confirm appointments in advance, providing clients with accurate information on how to prepare their pets.
  • Offer emotional support and resources to clients experiencing grief in a compassionate manner.
  • Act as a liaison between clients and service agencies during the handling of pet remains, ensuring a thorough and sensitive process.
Qualifications

We are looking for individuals who are compassionate listeners and possess strong interpersonal skills.

Benefits
  • Trupanion pet insurance and discounts on pet treatments, procedures, and food for associates.
  • Opportunities for professional growth through talent development programs and leadership workshops.
  • Annual continuing education allowance and access to training resources.
  • A regional licensed social worker available for guidance on maintaining a healthy lifestyle in a fast-paced environment.

BluePearl is committed to fostering a diverse workplace where all individuals are treated with respect and dignity. We are an equal opportunity employer, and assistance during the application process is available upon request for those with disabilities.