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Foster Care Case Management Supervisor

2 months ago


Chicago, Illinois, United States UCAN Full time


Position Title: Foster Care Case Management Supervisor

Department: Professional Foster Parenting

Reports to: Associate Vice President of Foster Care Services

Direct Reports: Team of Foster Care Case Managers

Position Objective and Summary:

Under the guidance of the Associate Vice President of Foster Care Services, the Supervisor is responsible for leading and managing a team of social work and case management professionals to evaluate the needs of youth and implement services in alignment with organizational policies and procedures.

Requirements

Essential Functions and Responsibilities:

Service Delivery Oversight
  • Reviews, revises, and authorizes all written evaluations, service strategies, and reports for youth under the team's care to ensure relevance, precision, and promptness.
  • Engages with case managers to guarantee resolution of critical incidents, significant occurrences, placement challenges, and other urgent situations.
  • Provides regular individual reflective supervision to case managers to ensure the needs of youth, biological families, and foster families are addressed in accordance with best practice standards and organizational policies.
  • Monitors the accuracy and completeness of case documentation consistently.
  • Oversees the management of medication logs and documentation for out-of-placement situations.
  • Ensures all data entry is thorough, precise, and updated in relevant systems as mandated by program standards.
  • Makes essential case decisions regarding safety, risk, suitable placements, permanency options, and family interactions.
Identifying and Addressing Client Needs
  • Guides case managers in developing casework strategies and decisions based on clinically sound, best practice, and ethical standards.
  • Possesses a comprehensive understanding of trauma-informed care to effectively support youth and families.
  • Provides clinical case consultation and guidance on intervention strategies and problem-solving.
  • Directs case managers during crises to minimize trauma for youth and support the case manager and family.
  • When necessary, offers clinically appropriate individual, family, or group interventions to assist case managers.
  • Utilizes specialized knowledge in developing case plans and intervention strategies.
  • Understands mental health diagnoses of youth and families and aids case managers in planning services that meet those needs.
  • Considers cultural factors impacting youth and families and addresses them proficiently to provide necessary services.
Employee Development and Leadership
  • Orientates and trains new employees in accordance with program and departmental guidelines to ensure readiness for their roles.
  • Establishes and assesses clear and collaborative performance objectives for team members.
  • Promotes employee growth by supporting training opportunities, assigning challenging tasks, and delegating responsibilities appropriately.
  • Coaches and mentors employees in alignment with their interests and career aspirations.
  • Provides timely and constructive feedback to employees regarding areas for improvement in performance.
  • Acknowledges and rewards employee contributions and initiative.
  • Completes meaningful Annual Performance Reviews for all team members in a timely manner.
Program Administration and Planning
  • Plans for intake levels, staffing adjustments, and caseload requirements to ensure program needs are met.
  • Collaborates closely with the foster care intake team, clinical, and nursing teams to provide comprehensive support to youth and families.
  • Maintains current knowledge and serves as a resource for staff on updated policies and legal requirements for service delivery and documentation.
  • Clarifies organizational procedures to employees to assist them in utilizing all available resources for clients.
  • Applies clinical and population-specific knowledge to develop and deliver appropriate services and programming for clients.
  • Accurately completes all required reports and documentation for regulatory bodies.
  • Ensures adherence to Crisis Management protocols within the department.
  • Manages team expenditures in accordance with financial procedures for approvals and reimbursements.
  • Oversees employee performance management following HR procedures and documentation requirements.
Quality Assurance and Accountability
  • Adheres to all applicable regulatory standards, including but not limited to COA standards and licensing regulations.
  • Contributes to program evaluation and Continuous Quality Improvement measures regarding service quality and outcomes.
  • Models accountability, quality, and compliance for the team.
  • Engages in Continuous Quality Improvement initiatives and corrective plans.
  • Recommends policy and procedural changes to enhance service delivery and compliance.
Team Building and Networking
  • Fosters strong interpersonal relationships within the team.
  • Facilitates regular and effective team meetings, encouraging participation from all members.
  • Clearly defines roles and responsibilities for each team member.
  • Delegates tasks effectively while considering individual skills and workloads.
  • Welcomes feedback and ideas from the team and provides constructive responses.
  • Engages in collaborative problem-solving and is open to innovative approaches.
  • Shares specialized knowledge and resources with team members and other departments.
  • Coordinates services across multiple programs to ensure comprehensive support for clients.
  • Plans for client transitions to other programs to ensure a seamless process.
Professional Conduct
  • Upholds integrity, demonstrates high ethical standards, and represents the organization positively.
  • Maintains professionalism and appropriate boundaries with youth and families.
  • Demonstrates accountability for outcomes and fulfills commitments.
  • Arrives prepared for work, meetings, and training as scheduled.
  • Shows respect for the cultural and socioeconomic diversity of clients and colleagues.
  • Supports the organization's standard of cultural proficiency.
  • Responds promptly to the needs of youth, families, staff, and stakeholders.
  • Performs additional related tasks as assigned.
Education / Job Experience / Certification:
  • MSW or MS/MA in Human Services and 5 years of experience in child welfare casework.
  • Illinois Licensed Child Welfare Employee.
  • Five years of supervisory experience.
  • LCPC or LCSW preferred.
Special Knowledge and Qualifications:
  • Respectful of cultural and socioeconomic diversity and competent in working with a varied population.
  • Strong verbal and written communication skills.
  • Ability to work independently and as part of a cohesive team.
  • Proficient in using computers for data entry and report writing.
  • Valid Illinois driver's license and access to a vehicle required.
Position Status: Exempt

Work Environment: This position requires occasional direct in-home contact with youth and families.