Operations Coordinator
4 weeks ago
Finalsite is a leading provider of website, communications, enrollment, and marketing solutions for schools and school districts worldwide.
The company's mission is to transform how schools connect and engage with their community, recruit students and staff, and fundraise, while ensuring data privacy, accessibility, hosting, and security.
Finalsite's products and services include award-winning website designs, a robust content management system, mass communications tools, a powerful enrollment management system, innovative inbound marketing tools, data integration, training, support, and marketing consulting.
Headquartered in Glastonbury, CT, USA, with employees working remotely across the US, Europe, South America, and Asia, Finalsite is committed to innovation and customer satisfaction.
Job Summary
The Operations Specialist is responsible for supporting the day-to-day functions of the Professional Services Operations department, including facilitating client order processing, data reporting, and systems maintenance.
Key Responsibilities
- Process and route incoming sales orders to the correct team or individual
- Follow, maintain, and update processes and documentation related to enabling product and service implementations
- Monitor sales, accounting, and delivery systems to ensure consistent product and service delivery
- Liaise with colleagues within and outside of the department to facilitate a smooth customer life cycle and address any issues as they arise
- Run ongoing data reporting functions to support departmental maintenance and planning
- Lead or participate in special projects related to data integrity, order processing, systems administration, etc.
Requirements
- Bachelor's degree in a related field and/or equivalent experience
- 1+ years related experience in operations/logistics role
- Familiarity with current web technologies, including website CMS & communications platforms
- Literacy in operational, project management, and/or accounting software tools
- Experience at a SaaS company and/or creative/consulting services agency preferred
Equal Employment Opportunity
Finalsite is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status.
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