Account Executive

1 week ago

Connellsville, Pennsylvania, United States Ford Business Machines Full time
Job Overview

As a vital member of Ford Business Machines, you will be instrumental in fostering and nurturing relationships with our valued clients. Your role will focus on understanding their unique requirements and aligning them with our top-tier office technology solutions.

Key Responsibilities:

  1. Client Relationship Development:
    • Establish and sustain robust, long-lasting connections with clients.
    • Serve as the main liaison for all client accounts.
    • Comprehend clients' business objectives and challenges to provide customized solutions.
  2. Sales Strategy and Growth:
    • Identify and pursue potential business opportunities with prospective clients.
    • Engage with existing clients to enhance relationships.
    • Create strategic account plans aimed at achieving sales objectives and driving revenue.
    • Negotiate agreements and finalize deals to meet or surpass sales targets.
  3. Account Management:
    • Conduct regular client meetings to assess performance, share updates, and explore new opportunities.
    • Analyze client engagement, satisfaction, and feedback.
    • Formulate and execute strategies to boost client retention and satisfaction.
  4. Collaboration:
    • Work closely with internal teams, including marketing, product development, and customer support, to fulfill client needs.
    • Coordinate with various departments to ensure timely service delivery.
    • Provide insights to internal teams for product and service enhancement.
  5. Documentation and Reporting:
    • Maintain precise records of client interactions, sales activities, and account statuses within the CRM system.
    • Generate regular reports on account performance and sales forecasts.
    • Utilize CRM tools to manage client data and sales efforts.
  6. Issue Resolution:
    • Promptly address and resolve any client concerns or issues.
    • Advocate for clients within the organization to ensure their needs are prioritized.

Qualifications:

  • 3-5 years of experience in sales, account management, or a related field.
  • Experience in selling IT services is advantageous.
  • Exceptional communication and interpersonal abilities.
  • Proven track record of managing multiple accounts and projects effectively.
  • Strong negotiation and closing capabilities.
  • Analytical skills to develop strategic plans.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Highly organized with a keen attention to detail.
  • Self-driven with a focus on achieving results.
  • Able to work independently as well as collaboratively.

Company Mission:

Ford Business Machines is dedicated to empowering businesses through innovative office technology solutions and exceptional customer service.

Core Values:

Ownership * Commitment to Excellence * Continuous Improvement * Innovation * Positivity

These core values shape our company culture and guide our efforts to deliver unparalleled service and solutions to our clients.

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