IT Support Specialist

1 week ago


Salt Lake, Utah, United States WS Audiology Americas Full time
About WSAudiology Americas

WSAudiology Americas is a global leader in the hearing aid industry, dedicated to unlocking human potential by bringing back hearing for millions of people worldwide.

We are part of the WSAudiology group, a mission-driven organization that strives to set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and over 350 centers in the U.S., we provide comprehensive hearing care services to individuals and communities.

Job Summary

We are seeking a highly skilled IT Support Specialist to join our team in the Salt Lake City/Sandy, UT area. As a key member of our IT team, you will be responsible for providing technical support and assistance to our employees, ensuring seamless IT operations and excellent customer service.

Key Responsibilities

  • Resolve standard tickets independently, with guidance from supervision, and collaborate with global IT teams on ticket resolution.
  • Prepare and support new computers, cell phones, and wireless modems, as well as assist with software installations and upgrades.
  • Prepare reports on anti-virus, bitlocker, and PC replacement plans.
  • Manage IT equipment, including stock levels, ordering, and documentation in asset trackers.
  • Support hardware and software issues, including office and production software.
  • Administer user accounts and computers in Active Directory.
  • Manage network resources, security groups, and email groups in Active Directory.
  • Onboard and train new users, and participate in projects and tasks under medium-level supervision.

Requirements

  • At least 3 years of work experience in IT support or related fields.
  • At least 1 year of experience in IT service desks or customer-facing IT teams.
  • Strong customer service mindset, good troubleshooting, and communication skills.
  • Experience with MNCs using centralized governance models is highly recommended.
  • Certification and courses related to IT, such as ITILv4, CompTia A+, and Microsoft certifications.

Lifestyle and Benefits

  • Comprehensive Benefits Package.
  • Paid Holidays and PTO Policy.
  • 401k Matching Program.
  • Tuition Reimbursement.
  • Employee, Family, and Friends Hearing Aid Discount Program.
  • Relocation Assistance.
  • Service Days and Diversity, Equity, and Inclusion Initiatives.

Salary: $60,000 - $70,000

WSAudiology Americas is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person's ability to do the job or otherwise made unlawful by federal, state, or local law.



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