Customer Service Manager

4 weeks ago


Delta, United States Crimson Solutions Full time
About Crimson Solutions

Akkodis, a global leader in engineering and IT, has merged with Modis to form Crimson Solutions. We are a partner in a constantly changing technology and competitive environment, supporting our clients with a 360° offering to shape a more sustainable and smarter future.

Our team is united by a shared passion for technology and talent, viewing the world from a new perspective. Our motivated engineers and digital experts go above and beyond every day to achieve the incredible.

Your Role

We are seeking a skilled professional to join our team as a Customer Service Manager. In this role, you will be responsible for vehicle services with technical end-to-end responsibility and execution of integration tests (vehicle and backend).

Your main responsibilities will include:

  • Responsibility for vehicle services with technical end-to-end responsibility and execution of integration tests (vehicle and backend)
  • Rollout of services to future vehicle and telematics generations
  • Analysis of errors, definition, and addressing of remedial measures
  • Creation and coordination of requirements and management of implementation in the corresponding vehicle components, as well as cloud and UI applications
  • End-to-end responsibility for remote vehicle services, including management of cross-functional interfaces with other departments
  • Monitoring and ensuring functionality in operation
  • Participation in resolving complex support cases
Requirements

To be successful in this role, you will need:

  • A successfully completed degree in electrical engineering, computer science, mechatronics, or a comparable qualification
  • In-depth knowledge or several years of experience in telematics development in the overall vehicle, as well as a strong understanding of electrical/electronic systems and vehicle

We are looking for a motivated and skilled professional to join our team. If you have a passion for technology and a strong understanding of electrical/electronic systems and vehicle, we encourage you to apply for this exciting opportunity.



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