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Family Support Manager

2 months ago

Houston, Texas, United States The Friedkin Group Full time
About the Role

The Family Support Manager will be responsible for coordinating special projects and managing the movement of household valuables, merchandise, and products. This role requires a high level of efficiency and attention to detail to ensure that all tasks are completed to the highest standard.

Key Responsibilities
  • Project Coordination: Handle correspondence with principals and ensure that their needs and expectations are fully understood. Communicate continuous progress updates and successful completion of requests.
  • Personal Administration: Manage all personal appointments, travel arrangements, memberships, mail/shipments, administration of banking/credit cards, and personal documentation.
  • Project Management: Manage an array of personal projects from home purchases and relocation to specific travel requests and itineraries.
  • Event Planning: Anticipate upcoming events, plan, and coordinate all tasks necessary to accomplish tasks timely and successfully, ensuring the process appears seamless to the family.
  • Research and Recommendations: Research, provide recommendations, and drive completion of family requests and asset acquisitions.
  • Financial Management: Coordinate with accounting to ensure timely payment of bills, correct coding of expenses, and processing of reimbursements.
  • Logistics and Transportation: Manage movement, set-up, and winding down of households, including but not limited to transfer and tracking of household goods, setting up/disconnecting house utilities, setting schedules, coordinating logistics, and delegating work.
  • Team Collaboration: Coordinate within internal teams to manage internal tasks and ensure seamless execution of projects within the organization.
  • Vehicle and Residence Management: Anticipate and oversee administration and maintenance needs of personal vehicles and residences, including handling and keeping current on registrations, certificates, permits, as well as setting schedules, coordinating logistics, dispatching/delegating work.
  • Quality Control: Monitor the quality of work from external vendors/contractors according to standards set by the principals.
  • Cost Management: Manage project costs and explore new methods for cost savings and efficiencies while still delivering high standards of service.
Requirements
  • Education: Bachelor's degree from a four-year college or university plus 5-8 years of experience; or an equivalent combination of education and experience.
  • Skills: Excellent customer service and communications skills, strong management skills, high level of confidentiality and professionalism, ability to manage and execute multiple projects at a given time, ability to research and gather information from a variety of sources, and ability to develop well-rounded and thorough recommendations and action plans.
  • Personal Qualities: Ability to anticipate needs and respond proactively, ability to work independently and exercise independent judgment, ability to promote, coordinate, and support change, and availability to travel with trips ranging from short one hour tasks to multiple day events.
Physical and Environmental Requirements

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day and frequently access, input, and retrieve information from the computer and other office productivity devices. The associate is regularly required to move about the office and around the corporate campus. The associate must frequently move up to 10 pounds and occasionally move up to 25 pounds.

Travel Requirements

The job requires some domestic travel and occasionally international travel.