Operations Manager

4 weeks ago


Seattle, Washington, United States Sustainable Restaurant Group Full time
Job Summary

We are seeking a highly skilled and experienced Operations Manager to join our team at Mr. West. The successful candidate will be responsible for leading and supporting our cafe bars across Seattle, ensuring exceptional customer service and operational excellence.

Key Responsibilities:

  • Assist and partner with the Area Director of Operations to provide leadership and support across locations.
  • Develop and implement processes for operational excellence in coffee service, beverage service, food service, and guest experience.
  • Strategize and formulate plans to meet budgets, increase sales, and implement changes.
  • Drive and lead operations to positively impact P&L for each location and the overall business.

Requirements:

  • 3+ years of experience in retail, restaurant, or specialty coffee.
  • 3+ years of leadership experience managing a team of 6 or more.
  • 2+ years of experience in food and beverage, upscale concept preferred.
  • Specialty coffee knowledge and experience preferred.
  • Working knowledge of P&L, financial reporting, inventory, operations, and customer service.

Physical Demands:

  • Ability to lift, carry, push, and/or pull light to heavy amounts of weight up to 50lbs.
  • Ability to exchange accurate information while communicating with customers.
  • Ability to distinguish different tastes, i.e., sweet and bitter flavors.

Work Environment:

Work is performed primarily in and out of restaurant setting with public contact and frequent interruptions.



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