Compliance Support Specialist
2 days ago
At the Metropolitan Transportation Authority, we are seeking a highly skilled Compliance Support Specialist to join our team. This role will play a critical part in ensuring the effective and consistent maintenance of drug/alcohol testing and DER (Designated Employer Representative) responsibilities for contractors of MTA agencies.
Key Responsibilities:- Support compliance with DOT regulations of MTA contractor drug/alcohol testing programs, including oversight of workplace policy, pre-hire/post-hire testing, random selection and testing, SAP (Substance Abuse Professional) follow-up testing plans, previous employer verification of job applicant testing history, supervisor excusal of random/follow-up testing, supervisor referral for post-accident/reasonable suspicion testing, supervisor/employee training, secured maintenance of testing records (electronic and hard-copy), MIS reporting submissions, etc.
- Collaborate with Human Resources, Labor Relations, Technology, and other MTA stakeholder teams to test and analyze business process/workflow/technology to validate continuing viability and to identify areas for improving production efficiency, prepare training material and other documentation for employees/departments impacted by new/modified process/technology, publish status of improvement initiatives and implementation progress updates, confirm new solution success by assessing output and reporting metrics (e.g., turnaround, quality, productivity, employee satisfaction, etc.)
- Ensure compliance with MTA policy and applicable regulations, as well as achieving OHS business objectives by documenting and maintaining Drug & Alcohol Programs business/operational procedures
- Confirm compliance with DOT regulations by compiling and maintaining up-to-date service agent certifications, maintaining supervisor and employee training records across all MTA agencies, partnering with MTA procurement and budget teams in support of accounts payable and related procurement tasks/functions, and other related duties as assigned
- Strong organizational and time management skills
- Strong verbal and written communication skills
- Ability to consistently secure and preserve the confidentiality of regulated testing data and related documentation
- Capable of working effectively in a high-profile/high-pressure environment
- Proficiency in and/or ability to learn to work with all internal levels within a given organization
- Proficiency in and/or ability to learn to communicate and interact well with external agencies
- Proficiency in and/or ability to learn analytical and/or quantitative skills
- Working knowledge of Microsoft Office applications, as well as video web conferencing tools, such as Teams, Zoom, Webex, GoToMeeting, etc.
- Bachelor's degree in Business Administration, Transportation, Safety/Security, Public Policy, Human Resources, Labor Relations, or a related field
- One (1) year of applicable experience
- A combination of related experience, education, and/or credentials relative to workplace drug/alcohol testing may be considered in lieu of a bachelor's degree
- Familiarity with MTA operating rules, collective bargaining agreements, as well as MTA policies and system applications
- Travel to various MTA locations
- Work outside of normal business hours (i.e., evenings, weekends, and holidays) may be required
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