IT Support Specialist
1 week ago
Our client, a leading enterprise-level organization, is seeking an experienced IT Support Engineer to join their team in Billerica, MA. This is a 6+ month contract opportunity with the possibility of extension or permanent conversion.
The successful candidate will be responsible for providing technical support and services to meet business and customer requirements. Key responsibilities include:
- Performing technical work activities remotely or on-site to meet business and customer demands.
- Coordinating small teams to deliver basic work packages according to company processes.
- Documenting and reporting on completed work to ensure compliance with Company and Customer Procedures.
- Escalating issues according to company processes to ensure customer demands are met and evaluate escalations and actions accordingly.
- Providing customer service to internal and external customers to ensure consistent experiences.
To succeed in this role, the ideal candidate should possess the following skills and qualifications:
- Able to follow instructions and procedures.
- Proven experience in IT Desktop Service environments.
- Utilization of information systems, technology functions, and applications in line with IT industry standards as appropriate to the role.
- An organized approach to work.
- Demonstrated customer service abilities.
- Routine administrative skills.
- Good interpersonal skills, basic literacy, and numeracy skills.
- Awareness of health and safety at work.
The estimated salary for this position is $22-25 per hour, depending on experience. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply.
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