Ticket Sales Associate
1 week ago
Position Overview:
The Ticket Office Representative plays a vital role in supporting the full-time ticket office team by executing essential functions related to daily operations and event day activities.
This role involves managing phone, window, and mail orders for all athletic events that require tickets. The Ticket Office Representative may operate autonomously or collaborate as part of a team. This position requires limited supervision, allowing for independent decision-making on complex matters while escalating unique issues to a senior manager. Direct reporting is typically to a supervisor.- Facilitate ticket sales and oversee will call distribution
- Assist with all athletic events utilizing ticketing software
- Support ticketing operations on event days
- Deliver exceptional customer service to patrons, ticket holders, and the general public
- Perform additional tasks as assigned
- High School Diploma or equivalent
- Strong customer service abilities
- Effective communication skills
- Proficiency in PC operations and software
- Ability to thrive in a collaborative team setting
- Compliance with all relevant NCAA, conference, and institutional regulations
- Experience with Paciolan software or similar ticketing systems is preferred.
The role involves light lifting, standing, sitting, walking, reaching, bending, and repetitive motions. It requires the ability to work in a fast-paced environment with multiple stimuli, engage in intense customer interactions, adapt to frequent changes, and utilize memory, reasoning, hearing, reading, analyzing, logic, and both verbal and written communication skills.
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