Front Desk Director

3 weeks ago


Black Hawk, Colorado, United States Monarch Casino Resort & Spa Black Hawk Full time
About Our Opportunity

As a Front Desk Director at Monarch Casino Resort & Spa Black Hawk, you will play a critical role in delivering exceptional guest experiences and driving business results.

Key Responsibilities:
  • Lead and manage the Front Desk team to achieve business objectives, focusing on five-diamond guest service standards.
  • Develop and implement strategies to improve operational efficiency, reduce costs, and enhance guest satisfaction.
  • Collaborate with other departments to ensure seamless operations and effective communication.
  • Coach and develop Team Members, providing feedback and guidance to support their growth and development.
  • Maintain accurate records and reports, ensuring compliance with company policies and procedures.

Requirements:

  • A minimum of 2 years' experience in hotel front desk management, preferably at a high-occupancy resort.
  • High School Diploma required; degree preferred.
  • Exceptional written and verbal communication skills, with ability to read and analyze reports and guest folios.
  • Computer proficiency, including hotel inventory and pricing management.
  • Strong leadership and problem-solving skills, with ability to motivate and inspire teams.

What We Offer:

  • Enhanced health, dental, and vision insurance, along with flexible spending account.
  • Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
  • Growth opportunities available within department/company.
  • Access to team dining hall with one free hot meal per shift.
  • Company-matched 401k.
  • Paid time off and six observed holidays.

About Us:

Monarch Casino Resort & Spa Black Hawk is a dynamic and growing organization that offers a range of career opportunities for motivated individuals.



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