Tax Season Customer Support Specialist
2 days ago
We are seeking a skilled and customer-centric Front Desk Representative to join our team at H&R Block.
As a Front Desk Representative, you will be the first point of contact for clients, providing a personalized and friendly experience. You will match clients with the best-suited tax professional for their needs, schedule appointments, and ensure all current and future needs are met.
The ideal candidate will have previous experience in a customer service environment, be able to work in a fast-paced environment, and possess strong organizational and time-management skills. Bilingual candidates are strongly encouraged to apply.
What You Will Do:
- Greet clients in a personalized, friendly, and inviting manner
- Match clients with the best-suited tax professional for their needs
- Schedule clients how they would like to be scheduled
- Handle client exits by ensuring all current and future needs are met
- Maintain office cleanliness and organization of resources with team members
- Other duties as assigned
Salary Range: $15-$20 per hour, depending on location and experience.
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