Guest Experience Coordinator
3 weeks ago
Join Our Team
At Monarch Casino Resort & Spa Black Hawk, we are committed to delivering exceptional guest experiences and creating a positive work environment for our Team Members. As a Guest Services Manager, you will play a critical role in leading our Front Desk team and ensuring the highest level of customer service.
About the Job
This is a full-time position with a salary range of $60,000-$65,000 per year. The successful candidate will have a minimum of 2 years' experience in Hotel Front Desk management at a high-occupancy resort. You will be responsible for managing schedules, training, and performance evaluations.
Key Responsibilities
- Lead the Front Desk team to deliver exceptional guest experiences
- Manage schedules, training, and performance evaluations
- Resolve guest complaints and ensure guest satisfaction
- Collaborate with other departments to ensure seamless operations
Requirements
- Minimum 2 years' experience in Hotel Front Desk management at a high-occupancy resort
- High School Diploma required
- Exceptional written and verbal communication skills
- Computer proficiency
-
Guest Experience Associate
4 days ago
Black Hawk, Colorado, United States Monarch Casino Resort & Spa Black Hawk Full timeRole DescriptionThis position plays a critical role in ensuring the smooth operation of our cash handling and bank operations functions. The successful candidate will be responsible for processing guest transactions, maintaining custody of funds, and ensuring the accuracy and security of cash handling operations.As a Cashier and Bank Operations Specialist,...
-
Casino Guest Experience Lead
5 days ago
Black Hawk, Colorado, United States Penn National Gaming Full timeAccountabilityThe Resort Operations Manager will be accountable for creating a positive and welcoming atmosphere for guests. This includes:Ensuring consistency in delivering exceptional guest experiencesBuilding and maintaining strong relationships with guests, staff, and stakeholdersContinuously evaluating and improving processes to enhance guest...
-
Spa Experience Coordinator
3 weeks ago
Black Hawk, Colorado, United States Monarch Casino Resort & Spa Black Hawk Full timeWhy Work with UsAt Monarch Casino Resort & Spa Black Hawk, we pride ourselves on delivering an unparalleled level of luxury and service to our guests. Our team members are passionate about creating memorable experiences, and we're committed to helping you grow your career.Job DescriptionAs a Spa Concierge, you will play a vital role in ensuring that our...
-
Luxury Guest Services Representative
3 weeks ago
Black Hawk, Colorado, United States Monarch Casino Resort & Spa Black Hawk Full timeAre you looking for a rewarding career in luxury hospitality? Monarch Casino Resort & Spa Black Hawk invites applications from motivated and customer-focused individuals to fill the role of Spa Attendant. With a competitive salary of $20.00+ per hour and comprehensive benefits package, this position offers a great starting point for those seeking a long-term...
-
Resort Services Coordinator
6 days ago
Black Hawk, Colorado, United States Monarch Casino Resort & Spa Black Hawk Full timeResort Services Coordinator RoleWe offer a competitive hourly rate of $38.46 - $46.01, based on knowledge and experience.About the RoleThis exciting opportunity involves coordinating various resort services, ensuring seamless delivery of exceptional experiences for our guests. The successful candidate will be responsible for managing key aspects of table...
-
Table Games Operations Coordinator
5 days ago
Black Hawk, Colorado, United States Monarch Casino Black Hawk Full timeAs a Table Games Assistant Shift Manager at Monarch Casino Black Hawk, you will be responsible for providing exceptional guest service and ensuring a smooth gaming experience. Your role will involve supervising staff, managing daily operations, and maintaining a positive work environment.About the JobSpearhead the delivery of quality table games services to...
-
Server Experience Ambassador
3 days ago
Black Hawk, Colorado, United States Ameristar Casino Resort Spa Black Hawk Full timeAmeristar Casino Resort Spa Black Hawk is changing the face of entertainment in the industry. As a leader in integrated entertainment, sports content, and casino gaming experiences, we offer 43 destinations across North America, online sports betting, and iCasino via ESPN BET and theScore Bet Sportsbook and Casino.Our commitment to values like diversity and...
-
Cafe Host and Server Assistant
4 days ago
Black Hawk, Colorado, United States Penn National Gaming Full time**Job Summary**Penn National Gaming is looking for a Cafe Host and Server Assistant to join our team. In this role, you will be responsible for creating exceptional experiences for our guests.**Key Responsibilities**Seating guests at tables according to their preference and availability;Providing guests with menus and informing them of restaurant specials...
-
Front of House Team Member
4 weeks ago
Black Hawk, Colorado, United States Ameristar Full timeYour New Opportunity Awaits at Ameristar Casino Resort SpaWe are seeking a motivated and detail-oriented Restaurant Host/Cashier to join our team. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service, operating a cash register with precision, and ensuring seamless dining experiences for our...
-
Buffet Service Professional
4 weeks ago
Black Hawk, Colorado, United States Ameristar Full timeCome Work with Us at Ameristar Casino Resort SpaWe are an equal opportunity employer committed to diversity and sustainability. As a Restaurant Host/Cashier, you will be part of a dynamic team that provides exceptional customer service and ensures seamless dining experiences for our guests.Our starting salary is $17.00 per hour, and you will have the...
-
Casino Floor Operations Coordinator
3 weeks ago
Black Hawk, Colorado, United States Monarch Casino Resort & Spa Black Hawk Full timeAbout the RoleThe Table Games Supervisor is a key position within our operations team, responsible for overseeing daily activities, training and coaching team members, and ensuring accurate card dealing. This role requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional customer service.Duties and...
-
Hospitality Executive
3 days ago
Black Hawk, Colorado, United States Ameristar Full timeImagine working for a company that values its employees and provides opportunities for growth and development. At Ameristar, we're committed to supporting our team members' career aspirations through training, mentorship, and advancement programs.">As a Banquet Captain, you'll be responsible for:Leading the banquet team in delivering exceptional customer...
-
Culinary Operations Director
4 days ago
Black Hawk, Colorado, United States Ameristar Full timeKey Responsibilities- Provide guidance and daily supervision to staff in the department- Support and administer operational goals, monitoring achievements of performance and profit objectives- Adhere to scheduling and coordinate with manager regarding any concerns, with attention to guest satisfaction- Produce menu items as listed in each restaurant,...
-
Maintenance Operations Manager Position
3 weeks ago
Black Hawk, Colorado, United States Monarch Casino Resort & Spa Black Hawk Full timeJob OverviewFacilities Shift Supervisor is responsible for overseeing the day-to-day operations of our facilities maintenance team. The successful candidate will be responsible for coordinating with team members, analyzing equipment failures, and implementing process improvements to optimize resource utilization.Key Responsibilities* Coordinate with team...
-
Event Coordinator Lead
3 days ago
Black Hawk, Colorado, United States Ameristar Full timeAt Ameristar, we believe that great hospitality starts with a deep understanding of our customers' needs. As a Banquet Captain, you'll play a critical role in delivering exceptional experiences that leave a lasting impression.">Responsibilities will include:Obtaining and reviewing banquet event orders for food and beverage menu items.Learning names of team...
-
Facilities Shift Supervisor Role
3 weeks ago
Black Hawk, Colorado, United States Monarch Casino Resort & Spa Black Hawk Full timeJob SummaryMaintenance Operations Manager is responsible for developing and refining a preventative/predictive maintenance program to ensure the smooth operation of our facilities. The successful candidate will oversee the maintenance schedule, coordinate with technicians, and analyze equipment failures to identify areas for improvement.Responsibilities*...
-
Senior Care Coordinator
1 day ago
Black Hawk, Colorado, United States Givens Communities Full timeWe offer a competitive compensation package, including a hourly rate of $28.00-$32.00 for LPNs or $32.50-$37.00 for RNs, based on experience, plus a comprehensive benefits package.Job DescriptionKey Responsibilities:Assess, plan, implement and evaluate resident care plansAdminister drugs and therapeutic procedures as prescribed by medical staffRespond to...
-
Preventative Maintenance Coordinator
3 weeks ago
Black Hawk, Colorado, United States Monarch Casino Resort & Spa Black Hawk Full time**Job Description:**We are seeking an experienced Overnight Maintenance Lead to join our team at Monarch Casino Resort & Spa Black Hawk. As a key member of our facilities team, you will be responsible for ensuring the smooth operation of our resort's maintenance activities.**Key Responsibilities:**Develop and implement a preventative maintenance program to...
-
Emergency Response Coordinator
3 weeks ago
Black Hawk, Colorado, United States City of Black Hawk Full timeOverview:The City of Black Hawk is a growing community that values public safety and customer service. We are seeking a highly motivated Communications Supervisor to join our team and lead our 911 Emergency Communications Center. As a key member of our Public Safety team, you will be responsible for overseeing the operations of the center, ensuring that we...
-
Shift Supervisor
3 weeks ago
Black Hawk, Colorado, United States Monarch Casino Resort & Spa Black Hawk Full timeOverviewWe are seeking a skilled Facilities Operations Manager to join our team at Monarch Casino Resort & Spa Black Hawk. As a key member of our engineering department, you will be responsible for coordinating and managing the maintenance program, ensuring a systematic and professional approach to preventative and predictive maintenance. This role requires...