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Operations Director

2 months ago

Hamtramck, Michigan, United States SBM Management Services Full time
Job Summary:

We are seeking a highly skilled and experienced Operations Director to join our team at SBM Management Services. The successful candidate will be responsible for coordinating and directing operations necessary to carry out contractual responsibilities between SBM and customers. This will include planning, supervision, budgeting, vendor and supply contact, customer relations, and other high-level managerial or supervisor responsibilities.

Key Responsibilities:
  • Develop and implement work schedules to ensure adequate service and efficiency.
  • Prepare schedules for service personnel, assign personnel to routes, and monitor compliance.
  • Perform inspections and evaluations of establishments for program compliance, including safety, quality, and service.
  • Monitor inventories, supplies, and equipment, and make recommendations for improvement.
  • Manage special projects and initiatives to drive business growth and improvement.
  • Investigate and promote improved equipment and methods to enhance operational efficiency.
  • Review customer requests for service to identify causes, types of malfunctions, and address with management.
  • Assist with the implementation and execution of policies and goals, and provide input on strategic planning.
  • Inspect plant facilities and evaluate use of space and resources.
  • Assist with plans, budgets, and schedule modifications, including cost estimates, bid sheets, and contracts.
  • Participate in the development of long-range plans, conceptual designs, and capital outlay requirements for program/process improvements.
  • Coordinate program specifications, requirements for proposals and contracts, and associated documents.
  • Maintain a safe work environment for employees and ensure compliance with local, state, and federal regulations.
  • Act as liaison between company, customers, clients, employees, and subcontractors.
  • Review correspondence concerning contractors and respond as appropriate.
  • Establish and maintain contact with contractors to ensure smooth contract process execution.
  • Conduct and attend meetings to communicate top-down and bottom-up with customers, clients, and employees.
  • Assist with human resource concerns and issues.
  • May require travel for this position.

Requirements:
  • A.A. Degree in Business Management or related field, or equivalent combination of education and experience.
  • CPR/AED/First Aid certification a plus.
  • Bilingual a plus.
  • May require a valid driver's license.
  • Completed all safety and task training certification.
  • May require forklift certification.
  • Ability to read and interpret instructions, procedures, manuals, and other documents.
  • Strong verbal and written communication skills.
  • Knowledge of cleaning methods and equipment, and willingness to share with team.
  • Knowledge of the upkeep and care of cleaning equipment.
  • Knowledge of cleaning compounds and chemicals, and their safe and efficient use.
  • Customer service, problem-solving, time management, project management, planning, excellent communication, presentation, interviewing, coaching, and training skills.
  • Knowledge of Microsoft Office and computer skills.
  • Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.
  • Ability to effectively present information and respond to questions from groups of managers, customers, employees, and the general public.

Compensation: $75,000 - $85,000 per year

Shifts: Variable shifts, 24/7 operation

SBM Management Services, LP and its affiliates are proud to be equal opportunity workplaces. We are committed to equal employment opportunity regardless of race, sex, color, ancestry, religion, national origin, sexual orientation, citizenship, age, marital status, disability, gender identity, Veteran status, or other legally protected status.