IT Support Specialist

2 weeks ago


Fairmont, West Virginia, United States AA2IT Full time

Position Overview: This role involves providing essential support for desktop and laptop systems, ensuring smooth operations for employees both on-site and remotely.

Key Responsibilities:

  • Address user inquiries and deliver assistance through remote or in-person methods.
  • Diagnose and resolve issues related to systems, office hardware, and business applications.
  • Oversee the setup and management of equipment in meeting spaces, including projectors and video conferencing tools.
  • Track and manage calls, incidents, and requests utilizing the designated service management tool.

Essential Skills: Candidates should possess excellent customer service abilities and experience in desktop support, particularly with Windows 10, Active Directory, and Office 365.

Work Schedule: The standard working hours are Monday through Friday, from 7:30 AM to 4:30 PM. There is no requirement for overtime or on-call duties.

Experience Requirements: A minimum of 12 to 24 months of experience in enterprise desktop support is preferred.

Certifications: While CompTIA A+ certification is advantageous, it is not mandatory.


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