Nurse Navigator

2 months ago


Atlanta, United States TeleSpecialists LLC Full time
Job Summary

We are seeking a highly skilled and experienced Nurse Navigator to join our Telehealth Rapid Response Center team at TeleSpecialists LLC. As a key member of our team, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our RRC.

Key Responsibilities
  • Provide highly reliable service dispatch and management throughout the patient consultation process.
  • Develop and deliver operations that maintain high standards of quality and financial performance to achieve effective and efficient service delivery for patients, healthcare systems, and providers.
  • Lead call center coordination and ensure that all RRC staff are trained and equipped to provide exceptional patient care.
  • Monitor and report on key performance indicators, including reroutes, indirect calls, and prolonged queue times.
  • Escalate technical issues and ensure that all RRC staff are aware of and follow established protocols.
Requirements
  • Nursing experience required, with prior patient care in a traditional healthcare setting or telemedicine environment.
  • Ability to interact with internal and external customers, with strong written, oral, and interpersonal communication skills.
  • Flexible and adaptable, with the ability to learn and understand new technology.
  • Highly analytical and detail-oriented, with the ability to demonstrate command of details and articulate those details at a higher level.
  • Proven analytical and problem-solving abilities, with the ability to work independently and proactively in a fast-paced, dynamic environment.
What We Offer
  • A great culture with a team environment.
  • A fun, diverse work environment.
  • A rapidly growing company with career advancement opportunities.
  • Excellent benefits, including medical, dental, and vision benefits, 401k match, paid vacation, leadership training, mentorship program, and tuition reimbursement.

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