Nurse Navigator

4 hours ago

Atlanta, United States TeleSpecialists LLC Full time
Job Title: Nurse Navigator

We are seeking a highly skilled and experienced Nurse Navigator to join our Telehealth Rapid Response Center team at TeleSpecialists LLC.

About the Role:

The Nurse Navigator will be responsible for providing highly reliable service dispatch and management throughout the patient consultation process. This includes triaging neurology consults, dispatching based on acuity, and leading call center coordination.

Key Responsibilities:

  • Obtain patient history and relay information to physicians on radiology nurse calls
  • Ensure accurate physician backup spread at all times
  • Pull daily reports on reroutes and monitor indirect calls
  • Obtain history, time, and handle assignments on stat calls
  • Monitor prolonged queue times or missed calls
  • Escalate physician technical issues
  • Complete onsite training for navigators
  • Manage break times, availability, and efficiency of RRC staff
  • Ensure at least one operator is ready at all times

Requirements:

  • Nursing experience required
  • Prior patient care in a traditional healthcare setting or telemedicine environment required
  • Ability to interact with internal and external customers
  • Flexible and adaptable with learning and understanding technology
  • Highly analytical and detail-oriented with ability to demonstrate command of details and to articulate those details at a higher level
  • Strong written, oral and interpersonal communication skills
  • Highly self-motivated, directed and proactive
  • Keen attention to detail
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working both independently and, in a team-oriented, collaborative environment
  • Able to communicate effectively within department and with members of interdisciplinary teams
  • Ability to work independently and proactively in a fast-paced, dynamic environment
  • Proven analytical and problem-solving abilities

Education/Experience:

  • Associates degree in Nursing
  • Active Registered Nurse License

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift 15 pounds at times

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