Nurse Navigator
2 weeks ago
We are seeking a highly skilled and experienced Nurse Navigator to join our Telehealth Rapid Response Center team at TeleSpecialists LLC.
About the Role:
The Nurse Navigator will be responsible for providing highly reliable service dispatch and management throughout the patient consultation process. This role requires strong analytical and problem-solving skills, as well as the ability to work independently and proactively in a fast-paced, dynamic environment.
Key Responsibilities:
- Obtain patient history and relay information to physicians on radiology nurse calls
- Ensure accurate physician backup spreadsheets at all times
- Pull daily reports on reroutes and monitor indirect calls
- Obtain patient history, time, and handle assignments on stat calls
- Monitor prolonged queue times or missed calls
- Escalate physician technical issues
- Complete onsite training for navigators
- Manage break times, availability, and efficiency of RRC staff
- Ensure at least one operator is ready at all times
Requirements:
- Nursing experience required
- Prior patient care in a traditional healthcare setting or telemedicine environment required
- Ability to interact with internal and external customers
- Flexible and adaptable with learning and understanding technology
- Highly analytical and detail-oriented with ability to demonstrate command of details and to articulate those details at a higher level
- Strong written, oral and interpersonal communication skills
- Highly self-motivated, directed and proactive
- Keen attention to detail
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working both independently and, in a team-oriented, collaborative environment
- Able to communicate effectively within department and with members of interdisciplinary teams
- Ability to work independently and proactively in a fast-paced, dynamic environment
- Proven analytical and problem-solving abilities
Education/Experience:
- Associates degree in Nursing
- Active Registered Nurse License
Physical Requirements:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 15 pounds at times
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