Nurse Navigator

2 weeks ago


Atlanta, United States TeleSpecialists LLC Full time
Job Title: Nurse Navigator

We are seeking a highly skilled and experienced Nurse Navigator to join our Telehealth Rapid Response Center team at TeleSpecialists LLC.

About the Role:

The Nurse Navigator will be responsible for providing highly reliable service dispatch and management throughout the patient consultation process. This role requires strong analytical and problem-solving skills, as well as the ability to work independently and proactively in a fast-paced, dynamic environment.

Key Responsibilities:

  • Obtain patient history and relay information to physicians on radiology nurse calls
  • Ensure accurate physician backup spreadsheets at all times
  • Pull daily reports on reroutes and monitor indirect calls
  • Obtain patient history, time, and handle assignments on stat calls
  • Monitor prolonged queue times or missed calls
  • Escalate physician technical issues
  • Complete onsite training for navigators
  • Manage break times, availability, and efficiency of RRC staff
  • Ensure at least one operator is ready at all times

Requirements:

  • Nursing experience required
  • Prior patient care in a traditional healthcare setting or telemedicine environment required
  • Ability to interact with internal and external customers
  • Flexible and adaptable with learning and understanding technology
  • Highly analytical and detail-oriented with ability to demonstrate command of details and to articulate those details at a higher level
  • Strong written, oral and interpersonal communication skills
  • Highly self-motivated, directed and proactive
  • Keen attention to detail
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working both independently and, in a team-oriented, collaborative environment
  • Able to communicate effectively within department and with members of interdisciplinary teams
  • Ability to work independently and proactively in a fast-paced, dynamic environment
  • Proven analytical and problem-solving abilities

Education/Experience:

  • Associates degree in Nursing
  • Active Registered Nurse License

Physical Requirements:

  • Prolonged periods of sitting at a desk and working on a computer
  • Must be able to lift 15 pounds at times

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