Catering Operations Manager

2 weeks ago


Grand Rapids, Michigan, United States Compass Group Careers Full time
Job Description

Job Summary:

The Catering Operations Manager is responsible for the successful execution and coordination of on and off premise Company events. This role requires excellent attention to detail, communication skills, and the ability to multi-task on a variety of projects simultaneously.

Key Responsibilities:

  • Consult with clients to determine the scope, expectations, and budget for events
  • Plan menus and coordinate with chefs to ensure high-quality food and beverage service
  • Negotiate contracts with vendors and suppliers to ensure timely and cost-effective delivery of services
  • Delegate tasks to and supervise the Event Manager to ensure successful event execution
  • Recruit, interview, and train staff to meet the needs of events
  • Organize and lead the catering team to ensure efficient and effective event execution
  • Plan and manage event schedules and timelines
  • Maintain accurate financial and administrative records
  • Coordinate with Sales Catering Managers, Supervising Chefs, Staffing, Captains, Suppliers, Vendors, Rental Companies, and Clients to plan events
  • Assess contract requirements and ensure satisfaction with services delivered
  • Perform final review and assessment of catering events to determine if they meet performance and quality standards
  • Resolve customer concerns and ensure timely customer payment

Preferred Qualifications:

  • Operationally savvy industry professional with demonstrated leadership in managing people, events, and the overall guest experience
  • Strong organization, time management, and team motivation skills are essential for success in this role
  • Ability to work independently with little direct supervision
  • Ability to communicate effectively (verbal and written) with clients, senior management, and WPC support staff
  • Ability to respond effectively to continuously changing demands
  • Demonstrated experience in budgeting, P&L, labor, and sales forecasting and reporting
  • Effective use of discretion to problem solve in a fast-paced environment
  • Excellent negotiating skills
  • Ability to establish credibility with senior culinary professionals
  • Human Resource experience including hiring, training, mentoring, and development
  • 3-5 years' experience in a hospitality management environment (preferably in an off-premise catering environment)
  • The ability to manage in an environment with focus on client service, entrepreneurship, and building and growing a strong business

Benefits:

  • Medical
  • Dental
  • Vision
  • Life Insurance/ AD
  • Disability Insurance
  • Retirement Plan
  • Paid Time Off
  • Holiday Time Off (varies by site/state)
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Commuter Benefits
  • Employee Assistance Program
  • Flexible Spending Accounts (FSAs)

About Compass Group Careers:

Compass Group is a leading foodservice and support services company that provides a wide range of services to businesses, governments, and institutions. We are committed to providing our customers with high-quality food and service, while also providing our associates with opportunities for growth and development.

Equal Opportunity Employer:

Compass Group is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all associates.



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