Information Technology Director

1 week ago


Reston, Virginia, United States Atlantic Group Full time
IT Manager Job Description

We are seeking an experienced IT Manager to lead our technology team in Mountainside, NJ. This role is crucial in supporting our infrastructure, applications, and ensuring a seamless user experience for both our US and international teams.

Key Responsibilities:

  • Leadership & Direction: Oversee and manage all IT functions, including infrastructure, applications, and user support, to ensure alignment with business goals.
  • Technical Support: Troubleshoot and resolve technical issues related to applications, systems, and networks, providing exceptional customer service to internal users.
  • Maintenance: Perform routine maintenance tasks, such as system patching and scripting, to maintain a secure and efficient IT environment.
  • Onboarding: Oversee the setup process for new hires, including logins, passwords, email accounts, and hardware configuration, to ensure a smooth transition.
  • Policy Development: Develop and implement IT policies and procedures to maintain a secure and efficient IT environment, aligning with company standards.
  • Training: Train staff on basic IT practices to promote self-sufficiency and improve overall IT knowledge.
  • Collaboration: Work closely with the Director of Finance and other departments to ensure IT initiatives align with business objectives.
  • Customer Service: Provide exceptional customer service to all internal users, both domestically and internationally, with support from an overseas IT technician.

Qualifications:

  • Education: Bachelor's degree in information technology or a related field (preferred).
  • Experience: Minimum of 5 years in a similar IT management role, with strong experience working in a Microsoft environment.
  • Technical Skills: Strong experience with system administration tasks, including patching and scripting, with proficiency in Active Directory and ADUC. Experience with SAP and Power BI is a plus.
  • Soft Skills: Excellent communication and interpersonal skills, with the ability to prioritize multiple tasks and work independently, and a strong customer service focus.


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