Customer Service Representative

1 week ago


Hartselle, Alabama, United States The UPS Store Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at The UPS Store. As a key member of our retail team, you will be responsible for delivering exceptional customer service to all retail customers, processing packages for courier shipment, and operating various equipment and devices.

Key Responsibilities
  • Customer Service: Deliver outstanding customer service to walk-in customers and telephone inquiries, practicing good listening skills and taking ownership of customer shipping needs.
  • Product Knowledge: Continuously learn and stay up-to-date on all product and service offerings, alternative solutions, and industry trends to provide expert advice to customers.
  • Equipment Operation: Operate all equipment, software, and devices in an expert fashion and be willing to teach others.
  • Store Maintenance: Maintain a clean, organized, and safe working environment.
  • Additional Duties: Perform other duties as assigned by management.
Requirements
  • Education: High school diploma or GED required.
  • Computer Skills: Strong computer skills, including Microsoft Office and Adobe Suites.
  • Communication Skills: Outstanding phone skills, strong verbal and written communication skills, including spelling and math.
  • Reliability: Prompt, reliable, and responsible.
  • Physical Demands: Able to lift 40+ pounds.


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