Customer Service Representative
1 week ago
Job Summary
We are seeking a highly motivated and customer-focused individual to join our team as a Member Services Representative at Taymax Group. As a key member of our team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.
Key Responsibilities
- Customer Service
- Provide a superior level of customer service to members, prospective members, and guests.
- Respond to member questions and concerns in a timely and professional manner.
- Front Desk Operations
- Handle all front desk related activities, including checking members into the system, taking prospective members on tours, and signing up new members.
- Assist the Club Manager in counting out the drawer as needed.
- Account Management
- Facilitate needed updates to member's accounts.
- Cleaning and Maintenance
- Assist in maintaining the neatness and cleanliness of the club.
- Complete daily assigned tasks within the first hour of your shift.
- Help complete priority cleaning list each day.
- Complete walk-around and bathroom checks periodically.
Requirements
- Education
- High School diploma/GED equivalent required.
- Experience
- Customer service background preferred.
- Skills
- Basic computer proficiency.
- Punctuality and reliability are a must.
- Ability to work independently as well as part of a team.
- Positive, upbeat attitude and a passion for fitness and health.
- Exceptional customer service skills.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
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