IT Support Operations Manager
1 day ago
We are seeking a highly skilled and experienced IT Support Operations Manager to join our team at Worldwide Logistics Group. As the lead for our IT helpdesk, you will be responsible for guiding a team of technical support specialists in providing efficient and effective resolution of technical issues.
Responsibilities:
- Team Leadership: Lead, mentor, and motivate a team of technical support specialists.
- Issue Resolution: Act as the escalation point for complex technical problems and troubleshoot and resolve issues related to hardware, software, and IT processes.
- Communication: Maintain clear and effective communication with team members and end-users.
- Process Improvement: Work with the IT manager to identify and implement process improvements to enhance the efficiency and effectiveness of the helpdesk operations.
Requirements:
- Experience: Minimum of 3 years of experience in IT support or a related field, ideally with an MSP.
- Technical Skills: Strong knowledge of hardware, software, and networking troubleshooting, experience with RMM tools/ticketing software, and proficiency in Microsoft 365/Azure AD administration.
- Problem-Solving: Excellent problem-solving skills with the ability to analyze complex issues and implement effective solutions.
Why Join Us:
- Growth Opportunities: We offer career development and training opportunities to help you grow professionally.
- Innovative Environment: Be part of a team that values creativity and innovation.
- Competitive Benefits: Enjoy a comprehensive benefits package including health, dental, vision insurance, and more.
- Estimated Salary: $65,000 - $80,000 per year based on location and experience.
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