IT Support Operations Manager

1 day ago


Paramus, New Jersey, United States Worldwide Logistics Group Full time
Job Title: IT Support Operations Manager

We are seeking a highly skilled and experienced IT Support Operations Manager to join our team at Worldwide Logistics Group. As the lead for our IT helpdesk, you will be responsible for guiding a team of technical support specialists in providing efficient and effective resolution of technical issues.

Responsibilities:
  • Team Leadership: Lead, mentor, and motivate a team of technical support specialists.
  • Issue Resolution: Act as the escalation point for complex technical problems and troubleshoot and resolve issues related to hardware, software, and IT processes.
  • Communication: Maintain clear and effective communication with team members and end-users.
  • Process Improvement: Work with the IT manager to identify and implement process improvements to enhance the efficiency and effectiveness of the helpdesk operations.

Requirements:
  • Experience: Minimum of 3 years of experience in IT support or a related field, ideally with an MSP.
  • Technical Skills: Strong knowledge of hardware, software, and networking troubleshooting, experience with RMM tools/ticketing software, and proficiency in Microsoft 365/Azure AD administration.
  • Problem-Solving: Excellent problem-solving skills with the ability to analyze complex issues and implement effective solutions.

Why Join Us:
  • Growth Opportunities: We offer career development and training opportunities to help you grow professionally.
  • Innovative Environment: Be part of a team that values creativity and innovation.
  • Competitive Benefits: Enjoy a comprehensive benefits package including health, dental, vision insurance, and more.
  • Estimated Salary: $65,000 - $80,000 per year based on location and experience.


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