Relations and Service Director

4 days ago


Riverside, California, United States American Textile Maintenance Co. Full time
About the Position

We are seeking an experienced Relations and Service Director to join our team at American Textile Maintenance Co. As a key member of our operations, you will be responsible for ensuring seamless customer interactions and resolving any issues that may arise.

The salary range for this position is approximately $73,000 - $78,000 per year, depending on qualifications and experience.

This role requires a high degree of professionalism, integrity, and attention to detail, as well as excellent communication and interpersonal skills.

Primary Responsibilities
  1. Develop and implement strategies to enhance customer satisfaction and loyalty.
  2. Maintain accurate records of customer interactions, including calls, emails, and meetings.
  3. Collaborate with other departments to ensure consistent messaging and delivery of services.
  4. Identify areas for improvement and develop plans to address them.
Requirements
  • Bachelor's Degree in Business Administration or related field.
  • At least 2 years of experience in a customer-facing role, preferably in a leadership capacity.
  • Exceptional communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Able to work in a fast-paced environment and prioritize multiple tasks and responsibilities.


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