Strategic Accounts Specialist

1 week ago

Covington, United States BD Full time
Job Description Summary

At BD, we are committed to delivering exceptional experiences to our customers. As a Strategic Accounts Specialist, you will play a critical role in providing white glove customer service support to our strategic partners.

Key Responsibilities
  • Proactively manage top strategic accounts from receipt through delivery
  • Meet and exceed established order accuracy standards and turnaround times
  • Resolve requests for customer data and/or reporting not readily available
  • Develop, prepare, and communicate order data reporting to customers to support requests and show overall performance
  • Effectively manage communication with internal functions to support customer requests, meet deadlines, and find timely resolutions
  • Provide primary phone and email support
  • Process or manage orders for our top strategic partners received via phone, email, and EDI
  • Manage and support focused key account, product lines, and customer relationships
  • Work with Allocations, Planning, and the DCs to ensure order/demand prioritization, secure constrained product, and ensure critical product flow
  • Responsible for customer retention and driving efficiencies in customer ordering and inquiry process
  • Support customer education on new technology and transitioning to self-service avenues
  • Act as a voice for the customer to internal stakeholders and Business units
  • Identify and participate in process improvement efforts
  • Assist in the establishment of best practices
  • Participate in cross-functional projects/teams as required
Requirements
  • College degree or 5+ years of experience in customer service or medical industry
  • Experience working in a virtual team dynamic preferred
  • Strong interpersonal skills
  • Advanced in the use of personal computers and office software, including MS Word, Excel, PowerPoint, PowerBI, and Outlook
  • Strong problem-solving ability – ability to break down complex problems into manageable components
  • Strong analytical, technical, and problem-solving skills
  • Strong team orientation
  • Strong time management skills and ability to multitask using dual monitors, while working in multiple systems
  • Clear communication skills (written and verbal)
  • Ability to work with and maintain confidential information
  • Ability to resolve potentially stressful customer interactions
  • Excellent organizational skills
  • JDE, SAP, or similar ERP experience desirable
  • Demonstrated excellence in the continuous handling of meticulous detail
  • Excellent data entry, proofreading, and typing skills
  • Ability to work in a virtual environment providing support to a team
  • Comfortable interacting with many levels of management
  • Able to influence without authority
  • Good knowledge of supply chain practice in a manufacturing environment
  • Continuous and versatile learner
  • Self-motivated
  • Learning Agility
  • Proven leadership skills

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