Commercial Banking Customer Support Specialist

2 weeks ago


Gresham, Oregon, United States INSPYR Solutions Full time
Position: Commercial Customer Service Banker
Location: Remote
Contract Duration: 1 year
Compensation: $28.00 per hour
Eligibility: US Citizens, Green Card Holders, or those Authorized to Work in the U.S.

The Commercial Customer Service Banker serves as the primary liaison for commercial banking clients utilizing the Treasury Management services offered by the organization.
  • Enhances and nurtures client relationships by delivering comprehensive customer support.
  • Proactively identifies potential challenges and compliance concerns to optimize client satisfaction and foster relationship growth.
  • Recognizes products and services that align with client requirements.
  • Develops a solid understanding of assigned accounts through regular client interactions and adherence to established departmental protocols.
  • Equipped to assist clients in navigating Treasury Management offerings, including all online platforms.
Essential Qualifications:
  • Associate degree or equivalent professional experience.
  • Three to five years of experience in the financial services sector.
Key Responsibilities:
  • Respond to customer inquiries via phone and email.
  • Guide clients in utilizing online platforms and Treasury Management products through the bank's service tools.
  • Maintain a thorough technical understanding of banking systems and participate in ongoing training to enhance knowledge.
Preferred Skills and Experience:
  • Exceptional verbal, written, and interpersonal communication abilities.
  • Strong customer service and problem-solving skills.
  • Proficient in computer applications, particularly Microsoft Office.
  • Familiarity with department-specific systems.
  • Advanced understanding of banking products and services.
Technical Support Skills:
  • Preferred knowledge of digital capabilities with experience in an IT environment.
  • Understanding of Treasury Management Products/Services, with preferred experience in GTM and Operations.
Education Requirements:
  • Minimum of an Associate's Degree or equivalent work experience in any field.
Benefits Include:
  • Comprehensive medical coverage.
  • Competitive salary and 401(k) plan.
  • Retirement benefits.
  • Additional perks.
About INSPYR Solutions:
At INSPYR Solutions, we prioritize technology and uphold a commitment to quality. As a national leader in providing flexible technology and talent solutions, we align our industry expertise with our clients' business goals and cultural needs. Our tailored solutions encompass a wide range of professional services, projects, and talent solutions. By striving for excellence and focusing on the human element of our business, we seamlessly connect our talent and clients to deliver the right solutions for the right opportunities. Learn more about us.

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