Automotive Service Consultant
2 weeks ago
The role of the Service Writer at Goodson Acura is pivotal in delivering outstanding customer support within the automotive sector. This position demands exceptional communication abilities, as you will serve as the primary liaison for clients, ensuring their requirements are fulfilled and their issues are resolved.
Key Responsibilities- Engage with customers both face-to-face and via phone to collect details regarding their vehicle concerns.
- Prepare comprehensive service orders and accurately record customer data, vehicle issues, and requested services.
- Collaborate with technicians and other service personnel to facilitate a seamless workflow.
- Keep customers informed about the status of their vehicle repairs and provide estimated completion timelines.
- Handle customer inquiries and resolve any disputes or challenges that may arise during the service process.
- Maintain precise records of all service interactions and transactions.
- Assist in organizing service appointments and coordinating loaner vehicles when necessary.
- Previous experience in a comparable position, ideally within an automotive service environment.
- Strong customer service aptitude and the ability to maintain professionalism in difficult situations.
- Excellent verbal and written communication skills.
- Meticulous attention to detail and robust organizational capabilities.
- Familiarity with automotive systems and repairs is advantageous.
- Proficient in computer usage, including experience with service management software.
Goodson Acura offers competitive pay and benefits for our team members. We provide avenues for professional advancement, a nurturing work atmosphere, and employee discounts on vehicles, parts, and services.
About Goodson AcuraGoodson Acura stands as a premier automotive dealership dedicated to delivering exceptional customer service and a diverse range of new and pre-owned Acura vehicles. Our service department is staffed with highly qualified technicians and service writers committed to ensuring our clients receive superior care and maintenance for their vehicles.
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