Client Relations Specialist

2 weeks ago


Sharon, Pennsylvania, United States CHARLES RIVER APPAREL INC Full time
Position Overview

As a vital member of the Customer Service Team at Charles River Apparel Inc., you will report directly to the Director of Customer Care. Your primary objective is to deliver exceptional customer support that aligns with the esteemed service reputation of the company. This role emphasizes enhancing customer loyalty and retention while fostering a collaborative team environment.

Key Responsibilities
  • Handle incoming communications from customers to ensure precise order processing and elevate the overall customer experience.
  • Achieve and surpass established performance metrics, including outbound communication and system activity.
  • Accurately input orders and address customer service inquiries using designated technology, aiming to minimize returns and ensure prompt resolution of issues.
  • Manage and fulfill both blank and decorated orders to guarantee timely delivery.
  • Maintain effective communication with vendors, subcontractors, customers, and the sales team.
  • Exhibit a positive, customer-focused attitude and contribute to a supportive workplace culture.
  • Enhance sales and customer satisfaction by suggesting additional products and service improvements.
  • Provide essential product knowledge to the sales team through the utilization of technology.
  • Develop a strong understanding of product offerings and decoration services to reduce service inquiries.
  • Demonstrate the ability to multitask and collaborate with various departments.
  • Collect customer and market insights to inform business strategies.
  • Engage proactively with customers to cultivate relationships and identify potential sales opportunities.
  • Deliver accurate and current product information to customers.
  • Communicate effectively with internal departments regarding order-related issues, product inquiries, and pricing information.
Essential Competencies
  • Self-motivated with a strong work ethic.
  • Ability to work autonomously while also being a team player.
  • Proficient in utilizing computer applications and systems as trained.
  • Strong problem-solving abilities and relationship-building skills.
  • Excellent written and verbal communication skills.
  • Ability to balance business objectives with customer needs.
  • Commitment to achieving high levels of customer satisfaction.
  • Minimize errors in order entry processes.
  • Professional approach to resolving customer concerns.
  • Highly organized with a clear understanding of customer expectations.
  • Willingness to propose innovative ideas and methods to enhance service delivery.
  • Ability to engage with diverse audiences, including vendors and sales representatives.
  • Familiarity with basic computer software (e.g., MS Office) and a willingness to learn industry-specific applications.
Qualifications
  • High School diploma required; a college degree is preferred.
  • Experience with Salesforce for tracking sales activities is advantageous.
  • Prior experience in customer service or within Charles River Apparel is beneficial.
  • Experience in the apparel industry is a plus but not mandatory.
  • Previous customer-facing experience is essential.


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