Front-End Operations Manager

3 days ago


Portland, Oregon, United States Michaels Stores Full time
About the Job

We are seeking an experienced Customer Experience Manager to join our team at Michaels Stores. In this role, you will be responsible for delivering exceptional customer service, managing front-end operations, and leading a team of customer experience representatives.

Key Responsibilities
  1. Lead the delivery of customer-centric shopping experiences through effective store recovery standards and omnichannel processes.
  2. Manage and execute shrink and safety programs, including inventory processes and cash reconciliation.
  3. Train and coach the customer experience team on sales floor and cashier operations.
  4. Participate in performance management and talent development of team members.

The estimated salary for this position is $50,000-$70,000 per year, based on industry standards and location.



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