Retail Engagement Specialist
4 weeks ago
Position Overview:
As a key member of our team, you embody the spirit of our brand. Your passion for athletic footwear and apparel shines through in every interaction. You have a keen eye for the latest trends and enjoy sharing your knowledge with our customers. Your ability to engage in friendly, genuine conversations allows you to connect with a diverse range of customers and address their needs effectively. You thrive in a collaborative environment, enhancing your skills while contributing to the team's success. Your performance will be evaluated based on personal achievements and your capability to create a memorable shopping experience for every visitor.
Qualifications:
- 0-3 years of experience in retail or customer service
- Comfortable and confident in engaging with customers to provide an exceptional experience
- Driven to achieve outstanding results through enthusiasm for customer interactions and athletic merchandise
- Proactive in completing tasks independently
- Available to work flexible hours, including evenings, weekends, and holidays
Key Responsibilities:
- Delivering high levels of customer satisfaction by being well-informed about all products and collaborating with colleagues to ensure excellent service
- Achieving sales targets while maintaining operational standards
- Meeting personal and productivity benchmarks
- Engaging with every customer by asking insightful questions to understand their needs
- Learning about and sharing knowledge of products and trends to meet customer requirements
- Staying updated on product knowledge and upcoming trends
- Fostering a positive and inclusive workplace culture
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