Shift Manager

3 weeks ago


Richmond, Virginia, United States Insomnia Cookies Full time

As a key member of our bakery team, you will be responsible for leading our nighttime operations and ensuring a productive and fun night for your store. You will be the captain of our bakery, predicting the flow of business during a successful shift and taking pride in knowing that your leadership style has a direct impact on our customers' experience.

You will be responsible for building orders, suggestive selling, baking, and interacting with customers, as well as taking pride in knowing that your prowess as a leading team member attributes to a successful night for your store. You will also be responsible for prioritizing and delegating tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team.

We are seeking candidates who have availability to work shifts between 7:00pm and 3:00am. As a member of our team, you will enjoy flexible part-time work schedules, paid vacation and sick time off, interactive training & mentorship, pet insurance for your furry loved ones, job stability with a rapidly growing and reputable company, achievable growth/promotion opportunities, and a fun, exciting team environment.

Some of our sweet shift leader perks include:

  • Flexible part-time work schedules
  • Paid vacation and sick time off
  • Interactive training & mentorship
  • Pet insurance for your furry loved ones
  • Job stability with a rapidly growing and reputable company
  • Achievable growth/promotion opportunities
  • A fun, exciting team environment

As a shift leader, you will provide incredible customer service and quality products to all of our guests throughout their experience within our bakeries. You will also support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members.

We are looking for candidates who have at least 1 year of working experience in a customer service focused role, point of sales systems experience, outstanding communication, time management, and people skills, and the ability to lead-by-example and motivate others. You must also be legally eligible to work in the United States and be 18 years or older to be employed. The hourly rate for this position is $13 - $14 an hour.

About us: Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia's warm, delicious delivery all day and late into the night. With an expanding footprint of over 290 stores globally, an experiential, "sweet-easy" concept as the brand's flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What's Possible".



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