Restaurant Shift Leader

4 weeks ago


Richmond, Virginia, United States Wingstop Full time

At Wingstop, we're on a mission to serve the world flavor. As a Shift Leader, you'll play a crucial role in ensuring our guests receive outstanding service and that our restaurant operates smoothly.

Key Responsibilities:


Supervise the operations of a shift to maintain food safety, product preparation, cleanliness, and company standards.


Train newer or less experienced crew members in their tasks and responsibilities.


Practice inventory control standards and ensure store policies are followed by all staff members.


Maintain appropriate cleanliness, sanitation, safety, and staffing standards.


Manage and motivate the crew members to deliver exceptional customer service.


Ensure breaks are coordinated effectively and quickly.


Assist all other positions when necessary and promote the Wingstop brand.


Resolve customer issues with efficiency and a good attitude.


Ensure the store is clean at closing and all equipment is accounted for.


Enforce the Wingstop uniform and jewelry policy.

Requirements:


Excellent communication and leadership skills.


Ability to work in a fast-paced environment and multitask.


Strong problem-solving and conflict resolution skills.


Ability to maintain a positive and professional attitude in a team environment.


Willingness to learn and adapt to new situations.


Ability to work a variety of shifts, including evenings, weekends, and holidays.


High school diploma or equivalent required.


Previous experience in a restaurant or retail environment preferred.



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