Product Manager II Associate Enablement

1 week ago

Austin, Texas, United States Marriott International Full time
Job Summary

As a Product Manager II Associate Enablement at Marriott International, you will play a key role in supporting the implementation and development of product roadmaps for designated technology products and services. Your primary objective will be to ensure high-caliber customer satisfaction through the development and execution of technology solutions globally for Customer Engagement Centers.

Key Responsibilities
  • Provide product management leadership for Associate Enablement Systems from strategic planning to tactical activities and ongoing optimization and continuous improvement.
  • Leverage product dashboards to drive a data-driven decision-making culture to identify big and small opportunities to improve performance and illustrate value for recently launched or optimized features.
  • Effectively translate technology and process opportunities into quantifiable results.
  • Contribute a high level of specialized knowledge and skill in key program areas such as CRM, Workforce Management, IVR, CTI, Channel Routing, to support business unit and functional objectives.
  • Document requirements for current and future products and develop the associated business case for new investments.
  • Ensure all deliverables meet Marriott standards and enterprise-wide project management standards for system design, implementation, and production.
  • Enable communications for internal executives and constituents for product rollouts and provide escalation support for triaging production issues.
  • Benchmark comparable organizations while building a deep understanding of our customer profiles/needs, business strategies, and needs for growth.
  • Work closely with key development partners within Corp IT Plan/Build/Run as well as Digital and CX teams globally.
  • Support benefit realization planning process with Finance and operations.
  • Manage the product feature cycle from strategic planning to tactical activities.
  • Achieve results against budget within the scope of responsibility.
  • Support procurement efforts as needed, write statements of work, and manage external vendors.
  • Facilitate strong working relationships with team members and business sponsors to deliver exceptional product solutions.
  • Respond to, solve, and make decisions on business requests, brand requests, and hotel requests. Present solutions, leveraging work in progress.
Requirements
  • 4-year degree from an accredited university in Business Administration, Marketing, or related major and 2+ years of relevant professional experience, demonstrating progressive career growth and a pattern of exceptional performance.
  • OR 6+ years of relevant professional experience in marketing or related function, demonstrating progressive career growth and a pattern of exceptional performance.
Preferred Qualifications
  • Experience with SalesForce or any other CRM platform is highly desired.
  • Strong leadership and relationship skills, a background in information technology, infrastructure, and contact center experience, as well as department and organizational leadership experience.
  • Familiarity with infrastructure, technology (hardware, software & telecommunications), and P&L budgeting is also key to success in this role.
What We Offer

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

As a Product Manager II Associate Enablement, you will be eligible to receive an annual bonus, accrue 0.04616 PTO balance for every hour worked, and receive minimum of 7 holidays annually. All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.

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